G.R.I.T. Nurses & Allied Health Professionals Resources

National Suicide Prevention Lifeline (24/7 support) 800.273.8255

How can peer-to-peer support help?

“Peer support is an organizational approach and an individual approach to being there for each other,” says Jo Shapiro, M.D., FACS, an associate professor of otolaryngology-head and neck surgery at Harvard Medical School in Boston. Dr. Shapiro recommends the use of eight fundamental peer support elements during a pandemic and beyond, including 1) inviting members of the peer support group to share issues encountered and 2) listening empathically and 3) reflecting on what is shared and 4) reframing participants’ emotions and 5) encouraging learning and teaching and 6) helping with coping and 7) offering resources and 8) closing the meeting with a thank you.

How can we encourage health care workers to establish peer-to-peer support teams?

“No One Cares Alone,” PeerRXMed (PeerRx) is a free program that promotes a “buddy system” to support and guide physician and other health professionals. Click here for more information.

How can physician leadership diminish burnout for the health care team?

Elizabeth Harry, M.D., senior director of clinical affairs at the University of Colorado Hospital, developed four steps that health care leaders can take to eliminate clutter and reduce physician burnout, including increasing standardization, decreasing redundancy, consolidating data, and reducing interruptions.

How can we create a healthy work environment to improve patient care?

The importance of physicians and nurses working together is vital to improving patient care outcomes. Linda Cassidy, MSN, EDM, RN, CCNS, CCRN-K, with the American Association of Critical-Care Nurses (AACN) says, “Team-based care and physician and nurse partnerships are part of a healthy work environment, which can influence patient outcomes and the quality of care delivered across the care continuum.”

How can team “huddles” boost productivity and morale?

Team “huddles” are a good way to enable the team to anticipate any special situations or unique needs for that day. Including all team members – case managers, social workers, behavioral health specialists, nurses, medical assistants, and front desk personnel – add valuable perspectives to discussions surrounding patients’ needs and the clinic’s workflow. These meetings should last five to 20 minutes. Many practices find that meeting before morning clinic hours or before the afternoon clinic session results in the best attendance.